Privacy Policy
Privacy Policy
Effective date: 8/17/2025
- Who we are
NewFans is operated by 1M Marketing LLC. NewFans and NewFans Pro help independent artists sell music drops, merch, events, and fan offers directly to fans. NewFans Pro is a web app built on Bubble. Creators can connect their own keys for OpenAI, ConvertKit, Twilio or SuperPhone, Printful, and Stripe Connect.
- What this policy covers
This policy explains what data we collect, how we use it, who we share it with, and the choices you have when you use https://newfans.io and related services.
- Data we collect
Account data
• Name, email, password or single sign on id
• Roles such as Artist or Fan
• Profile fields such as bio, avatar, links
Commerce data
• Drops, albums, tracks, prices, inventory
• Orders, payment status, receipts
• Shipping and fulfillment info when merch is involved
Integrations and keys provided by creators
• OpenAI, ConvertKit, Twilio or SuperPhone, Printful, Stripe Connect identifiers or tokens that you add in settings
Usage and device data
• Pages viewed, actions taken, approximate location, device and browser info
• Cookies and similar tech for sign in, security, and analytics
Messages and agent logs
• Emails and SMS you send through the app
• Agent input and output stored in AgentLog and AI Agent Memory
Events and access
• Event registrations, livestream access, and related purchase records
Support and safety
• Reports, content flags, and moderation actions
Sensitive data
• We do not require sensitive categories. Do not send sensitive data in open fields.
- Sources of data
• You enter data in the app
• The app generates operational data and logs
• Connected services provide data when you link them
• Cookies and analytics collect usage data
- Payments and card data
Payments are processed by Stripe. Stripe collects payment details and handles card data. NewFans does not store full card numbers.
- How we use data
• Provide, maintain, and secure the service
• Process payments with Stripe Connect
• Fulfill merch with Printful when enabled
• Send email and SMS on your instruction through your own provider keys
• Run AI agents that create goals, tasks, offers, content, and messages
• Prevent fraud and abuse
• Comply with law and enforce terms
- Sharing of data
With artists you support
• When a fan purchases from or subscribes to an artist, we share needed contact and purchase info with that artist so they can deliver the product, communicate with the fan, and manage the relationship
Service providers and integrations
• Stripe Connect for payments
• Printful for merch fulfillment
• ConvertKit for email
• Twilio or SuperPhone for SMS
• OpenAI for AI features
• Bubble and Firebase for hosting, storage, and authentication
Business operations and compliance
• Cloud and security vendors
• Professional advisors and auditors
• Law enforcement or regulators when required
We share only what is needed to run the service. You can remove connected services at any time by removing your keys in settings. We do not sell personal data.
- Cookies and tracking
We use essential cookies for login, security, and checkout. We may use analytics cookies to improve product performance. You can control cookies in your browser. Blocking cookies may limit features.
- Your choices
• Access, correct, or delete your data
• Export your data when available
• Change your marketing preferences
• Remove connected service keys in settings
• Opt out of certain sharing for marketing at https://newfans.io/opt-out
- California privacy rights
Residents of California have the right to request
• Access to categories and specific pieces of personal information
• Correction or deletion of personal information
• Information about sharing for a business purpose
• The right to opt out of sale or sharing for cross context behavioral advertising
We do not sell personal data. If you wish to limit sharing beyond what is needed to provide the service use the opt out page at https://newfans.io/opt-out or email hi@newfans.io.
- Data retention
We keep data while your account is active. We retain records as needed for legal, tax, fraud prevention, and security. We remove or anonymize data when it is no longer needed.
- International transfers
We may process data in the United States and other countries. We use lawful transfer tools where required.
- Children
The service is not for children under 13. If you believe we collected data from a child contact us and we will delete it.
- Security
We use technical and organizational measures to protect data. No method of transmission or storage is fully secure.
- Third party accounts and disconnect
You can connect and disconnect third party accounts at any time in settings. When you connect accounts you allow sharing of data needed for that integration. If you do not want data shared do not connect the account or remove the key.
- Changes to this policy
We will post updates here and update the effective date. For material changes we will provide a notice in the app.
- Contact
1M Marketing LLC
Essex County, New Jersey USA
Email hi@newfans.io
Additional Information
Terms of Service
Effective date: 8/17/2025
- Agreement
These Terms govern your use of NewFans and NewFans Pro. By creating an account or using the service you agree to these Terms and to the Privacy Policy.
- Who we are
NewFans and NewFans Pro are operated by 1M Marketing LLC. The service helps independent artists sell music drops, merch, events, and fan offers to fans.
- Eligibility and accounts
You must be at least 13 years old. You are responsible for your account and for keeping your password secure. Provide accurate information. You may act as an Artist, a Fan, or both.
- Creators and Stripe Connect
Artists who sell through the service must complete Stripe Connect onboarding. Payouts go to the Stripe account you control. You authorize NewFans to create products, prices, and checkout sessions for your drops and to receive platform fees as shown in the app. Stripe handles payment processing and card data.
- Fan purchases and licenses
Fans purchase access to digital content or event access. Unless stated otherwise each purchase is a personal, non transferable license. Fans may not redistribute, resell, or publicly perform purchased content without permission from the creator.
- Merch fulfillment
When a drop includes merch, a fulfillment vendor such as Printful may ship on your behalf. Shipping times, taxes, customs, and returns are the creator’s responsibility. NewFans is a platform and does not manufacture goods.
- Refunds and disputes
Creators set refund rules subject to applicable law. Chargebacks are handled by Stripe and may result in fees. NewFans may suspend accounts for excessive disputes or suspected fraud.
- Messaging and email
Creators may send email and SMS through their own ConvertKit and Twilio or SuperPhone accounts. Creators must follow consent rules, anti spam laws, and carrier rules. NewFans may limit or suspend messaging for abuse or high complaint rates.
- AI features
AI agents can create goals, tasks, offers, content, and messages. Outputs can contain errors or bias. Review all outputs before publishing or sending. You are responsible for your use of AI features and for the content you publish.
- Content ownership and license
Creators keep ownership of their content. By uploading content you grant NewFans a limited license to host, process, display, and deliver the content to fans as needed to operate the service. Fans receive a personal license to access purchased content. No resale or public performance unless the creator grants it.
- User conduct
You agree not to
• Violate law or the rights of others
• Upload unlawful, hateful, or infringing content
• Attempt to bypass paywalls or access content without payment
• Interfere with the service or its security
• Use the service to send spam or illegal messages
- Moderation and reporting
NewFans may remove content or suspend accounts that violate these Terms or the content guidelines. Users can report content with the Report button. NewFans may notify involved users about actions taken.
- Fees and taxes
Platform fees and payment processing fees are shown in the app. Creators are responsible for taxes on sales. Stripe may withhold or remit amounts as required by law.
- NFC and special links
NFC codes and special links route users to drop pages or offers. Creators must ensure each code maps to the correct content. Do not share codes that grant access without permission from the creator.
- Third party services and keys
The service integrates with Stripe, Printful, ConvertKit, Twilio or SuperPhone, OpenAI, Bubble, and Firebase. Each has its own terms and privacy rules. Creators control their own keys and are responsible for use of those services. Removing keys in settings stops future data sharing for that integration.
- DMCA and takedown
If you believe content infringes your rights contact
DMCA Agent
1M Marketing LLC
Essex County, New Jersey USA
Email hi@newfans.io
Provide your contact info, the work claimed to be infringed, the specific content location, a good faith statement, and a statement under penalty of perjury that you are authorized to act. We may notify the uploader and allow a counter notice as the law allows.
- Beta features
We may release beta features for testing. Beta features are provided as is and may change or end at any time.
- Disclaimer of warranties
The service is provided as is and as available. We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
- Limitation of liability
To the fullest extent permitted by law NewFans and its affiliates are not liable for lost profits, lost data, or any indirect, incidental, or consequential damages. Our total liability for any claim will not exceed the amount you paid to NewFans in the twelve months before the event that gave rise to the claim.
- Indemnification
You agree to indemnify and hold harmless 1M Marketing LLC and its affiliates from claims and costs that arise from your content, your use of the service, or your violation of these Terms or of law.
- Termination
You may stop using the service at any time. We may suspend or end the service or your account if you violate these Terms, create risk, or cause legal exposure for others.
- Governing law and venue
These Terms are governed by the laws of New Jersey USA. The state or federal courts in Essex County New Jersey will be the exclusive venue for disputes unless a different venue is required by law.
- Changes to these Terms
We may update these Terms. We will post updates in the app and update the effective date. Continued use of the service after changes means you accept the changes.
- Contact
1M Marketing LLC
Essex County, New Jersey USA
Email hi@newfans.io
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